Verification of your payment information (PayPal account and/or bank account) may be refused for several reasons 👇
The information in the submitted file(s) does not match the information saved in your account.
Your personal information (e.g. name, date of birth, address), your company/association’s information (e.g. name, registration number) or the bank details appearing on the document you submitted are not the same as those you entered on Tipeee.
We therefore invite you to correct the information saved in your "My Account" space on Tipeee, or to submit a document corresponding to this information.
The submitted file(s) is/are incomplete and/or illegible.
Verification of your information was refused because the document you submitted was incomplete and/or illegible. We therefore invite you to repeat the process, taking care to check that you have submitted both sides of the supporting document (if required), that no part has been cropped out, and that the document is legible and in colour.
💡 Read our advice for submitting supporting documents.
The submitted document(s) has/have expired.
We invite you to submit documents complying with the following rules:
- Identity document: valid
- Proof of residence: less than 3 months old
- K-bis extract: less than 3 months old